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DeniServ in the News
April 2002 Delta Dental of Missouri, a not-for-profit dental benefits organization headquartered in St. Louis, Mo., is the state's leading provider of dental benefits. In 1997, facing Y2K, Delta Dental saw a perfect opportunity to move past the expense and limitations of its non-Y2K-compliant mainframe. Rather than retrofit the legacy system, then-CFO Steve Gaal and Chief Information Officer Karl Mudra decided to invest in a cutting-edge, flexible and cost-effective system that would help Delta meet other corporate goals. "For years, when we requested changes be made to the software, we were consistently frustrated because the requested changes were either too costly or insurmountable," says Gaal, now Delta Dental of Missouri president and CEO.
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"Managers challenge themselves to continue to do more with less, and they use technology to get there. aQDen and our Delta staff are keys to our dominance of the dental benefits market in Missouri. And it's QCSI's software that got us there. We wouldn't be processing claims at an average of three calendar days if it weren't for aQDen."
Steve P. Gaal, III
President and CEO, Delta Dental Plan of Missouri "When Delta took aQDen live in April 1999, auto-adjudicated claims using raw data entry from an outside source instantly shot from 8 percent to 25 percent. They hit 70 percent in October 1999; 73 percent in 2001; and 76 percent at 1Q 2002."
Karl A. Mudra
CIO Delta Dental of Missouri "Through the Intel based Unisys and Microsoft platform, we´re able to leverage existing resources, reduce training time, and avoid the added support costs that come with mixed environments."
Karl A. Mudra
CIO Delta Dental of Missouri |
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